The Low-Cost Carrier and Digital Threat to Loyalty and Points Programs

Are loyalty and milage programs stale, and representative of the needs of an older generation? That was the suggestion of Ryanair’s CMO, Kenny Jacobs, during a panel session at the…

/ 1,331 Comments

The Low-Cost Carrier and Digital Threat to Loyalty and Points Programs

Are loyalty and milage programs stale, and representative of the needs of an older generation? That was the suggestion of Ryanair’s CMO, Kenny Jacobs, during a panel session at the…

/ 1,331 Comments

New Hotel Checkout Time: Anytime You Want

Late risers and those with inconvenient flight times can relax a bit more in their hotel rooms instead of making a beeline for the door as more hotels offer very…

/ 11,395 Comments

New Hotel Checkout Time: Anytime You Want

Late risers and those with inconvenient flight times can relax a bit more in their hotel rooms instead of making a beeline for the door as more hotels offer very…

/ 11,395 Comments

The Hotel-Guest Dynamic is Changing

The competition for hotel guests is fierce, with rising customer- acquisition costs, price-sensitive travelers, and falling brand loyalty at play. Established online travel agencies (OTAs) and metasearch sites like Expedia,…

/ 1,048 Comments

The Hotel-Guest Dynamic is Changing

The competition for hotel guests is fierce, with rising customer- acquisition costs, price-sensitive travelers, and falling brand loyalty at play. Established online travel agencies (OTAs) and metasearch sites like Expedia,…

/ 1,048 Comments

Hilton’s New Partnership With Uber Will Extend Into Its Loyalty App

Hilton is hailing the ride sharing service Uber to help guests reach its hotels and then explore the city where they are staying. The companies said Tuesday that Hilton guests…

/ 174 Comments

Hilton’s New Partnership With Uber Will Extend Into Its Loyalty App

Hilton is hailing the ride sharing service Uber to help guests reach its hotels and then explore the city where they are staying. The companies said Tuesday that Hilton guests…

/ 174 Comments

Hotels Fight Back Against Sites Like Expedia and Priceline

For years, travelers have been drawn to online sites like Expedia, Travelocity, Orbitz and Priceline to find and reserve hotel rooms, flights and rental cars. Hotels welcomed the system —…

/ 251 Comments

Hotels Fight Back Against Sites Like Expedia and Priceline

For years, travelers have been drawn to online sites like Expedia, Travelocity, Orbitz and Priceline to find and reserve hotel rooms, flights and rental cars. Hotels welcomed the system —…

/ 251 Comments

The Selfie-Drone: Invasion of the Vacation Snatchers

It was a blistering hot Sunday in Provence. The painted shutters of the houses in Arles were closed. Visitors were scarce. In the Roman amphitheater, built to hold some 20,000…

/ 1,108 Comments

The Selfie-Drone: Invasion of the Vacation Snatchers

It was a blistering hot Sunday in Provence. The painted shutters of the houses in Arles were closed. Visitors were scarce. In the Roman amphitheater, built to hold some 20,000…

/ 1,108 Comments

Hotels Unbundled: The 52 Startups Marriott and Hilton Should Be Watching

The hotel industry has undergone major shifts in the last decade thanks to tech, due to the rise of online travel reservation portals and distributed hospitality platforms, like HomeAway and…

/ 171 Comments

Hotels Unbundled: The 52 Startups Marriott and Hilton Should Be Watching

The hotel industry has undergone major shifts in the last decade thanks to tech, due to the rise of online travel reservation portals and distributed hospitality platforms, like HomeAway and…

/ 171 Comments

Marriott Becomes First Hotel Chain to Offer Guests Netflix

Marriott International Inc. says its flagship hotel unit will offer guests access to Netflix Inc.’s streaming-video service on TVs in its guest rooms. Select hotels will allow guests to use…

/ 1,137 Comments

Marriott Becomes First Hotel Chain to Offer Guests Netflix

Marriott International Inc. says its flagship hotel unit will offer guests access to Netflix Inc.’s streaming-video service on TVs in its guest rooms. Select hotels will allow guests to use…

/ 1,137 Comments

Vail Resorts Uses Technology and Free Photos to Turn Skiers Into Brand Ambassadors

Vail Resorts is the top ski resort brand in America, with Vail Mountain as the Everest of the industry for three major reasons: powder, which Vail gets more of than…

/ 1,302 Comments

Vail Resorts Uses Technology and Free Photos to Turn Skiers Into Brand Ambassadors

Vail Resorts is the top ski resort brand in America, with Vail Mountain as the Everest of the industry for three major reasons: powder, which Vail gets more of than…

/ 1,302 Comments

The Standard Hotels Launches Its Own Same-Day App

Every new business or product should strive to solve a problem and a new same-day booking app from The Standard hotels group has done just that for the hordes of…

/ 172 Comments

The Standard Hotels Launches Its Own Same-Day App

Every new business or product should strive to solve a problem and a new same-day booking app from The Standard hotels group has done just that for the hordes of…

/ 172 Comments

Conrad Hotels and Resorts Tries to Monetize Instagram Posts

Instagram is growing in influence and reach, and travel brands are continuously experimenting ways to gain both followers and new sources of revenue from the photo-sharing service. Some brands have…

/ 170 Comments

Conrad Hotels and Resorts Tries to Monetize Instagram Posts

Instagram is growing in influence and reach, and travel brands are continuously experimenting ways to gain both followers and new sources of revenue from the photo-sharing service. Some brands have…

/ 170 Comments

Starwood Launches Tribute, Its Second Brand for Independent Hotels

The Wall Street Journal is reporting that Starwood Hotels and Resorts is launching Tribute, a second “soft” brand of independent hotels to follow its Luxury Resorts brand that in 1994 pioneered…

/ 179 Comments

Starwood Launches Tribute, Its Second Brand for Independent Hotels

The Wall Street Journal is reporting that Starwood Hotels and Resorts is launching Tribute, a second “soft” brand of independent hotels to follow its Luxury Resorts brand that in 1994 pioneered…

/ 179 Comments

Vintage Works: Behind Le Meridien Hotels’ Newest Instagram Contest

Los Angeles-based photographer Gray Malin typically injects a playful spirit in his imagery with a retro sense of glamour from the analogue age of travel. After coming across Malin’s work by happenstance, George Fleck, VP, global…

/ 1,066 Comments

Vintage Works: Behind Le Meridien Hotels’ Newest Instagram Contest

Los Angeles-based photographer Gray Malin typically injects a playful spirit in his imagery with a retro sense of glamour from the analogue age of travel. After coming across Malin’s work by happenstance, George Fleck, VP, global…

/ 1,066 Comments

Starwood Invites SPG Members to ‘Hear the Music, See the World’ with Concert Series

As part of its signature music series “Hear the Music, See the World,” Starwood Hotels and Resorts will present five in-hotel music performances from June to November this year. The…

/ 245 Comments

Starwood Invites SPG Members to ‘Hear the Music, See the World’ with Concert Series

As part of its signature music series “Hear the Music, See the World,” Starwood Hotels and Resorts will present five in-hotel music performances from June to November this year. The…

/ 245 Comments

YOTEL Partners with Serta to Introduce ‘SmartBed’

Technoloy can make just about everything better, including sleep. International hotel chain YOTEL, in conjunction with mattress company Serta, has introduced its signature SmartBed designed to provide additional comfort and convenience….

/ 1,107 Comments

YOTEL Partners with Serta to Introduce ‘SmartBed’

Technoloy can make just about everything better, including sleep. International hotel chain YOTEL, in conjunction with mattress company Serta, has introduced its signature SmartBed designed to provide additional comfort and convenience….

/ 1,107 Comments

How Hotels Can Challenge Airbnb for Millennials’ Hearts

Three Ways Hotels Can Create Modern Experiences, and It’s Not Just with Robot Bellhops Millennials travel differently than previous generations — both for leisure and for business — and hotels…

/ 1,124 Comments

How Hotels Can Challenge Airbnb for Millennials’ Hearts

Three Ways Hotels Can Create Modern Experiences, and It’s Not Just with Robot Bellhops Millennials travel differently than previous generations — both for leisure and for business — and hotels…

/ 1,124 Comments

Florida Holiday Inn wakes up sleepy spring breakers with ‘Lion King’ song

Every year spring breakers flock to Panama City Beach for surf, sand, and rowdy nightlife. But the local Holiday Inn is becoming a hot spot for an unusual traditional that…

/ 11,079 Comments

Florida Holiday Inn wakes up sleepy spring breakers with ‘Lion King’ song

Every year spring breakers flock to Panama City Beach for surf, sand, and rowdy nightlife. But the local Holiday Inn is becoming a hot spot for an unusual traditional that…

/ 11,079 Comments

The Struggle to Get Faster Wi-Fi in Hotel Rooms

Last week, we released our latest trends report, The State of Hotel In-Room Technology on the new generation of mobile first consumers, and how travel brands need to understand their needs. The report…

/ 1,127 Comments

The Struggle to Get Faster Wi-Fi in Hotel Rooms

Last week, we released our latest trends report, The State of Hotel In-Room Technology on the new generation of mobile first consumers, and how travel brands need to understand their needs. The report…

/ 1,127 Comments

Behind the Launch of Marriott’s New Digital Travel Magazine

Marriott International is unveiled a new online destination travel platform on Monday called Marriott Traveler, beginning with content about local New Orleans experiences like dining on gumbo z’herbes at Dooky Chase’s. Chicago and…

/ 244 Comments

Behind the Launch of Marriott’s New Digital Travel Magazine

Marriott International is unveiled a new online destination travel platform on Monday called Marriott Traveler, beginning with content about local New Orleans experiences like dining on gumbo z’herbes at Dooky Chase’s. Chicago and…

/ 244 Comments

Hotels Want to Tax Expedia for Competition’s Sake

Marriott, Hilton, InterContinental, Starwood, and the rest of the hotel industry are pressing the State of Maryland to make online travel agencies such as Expedia pay sales tax on the…

/ 179 Comments

Hotels Want to Tax Expedia for Competition’s Sake

Marriott, Hilton, InterContinental, Starwood, and the rest of the hotel industry are pressing the State of Maryland to make online travel agencies such as Expedia pay sales tax on the…

/ 179 Comments